ceiling glitch ID: Surveillance-NSA ,Is he the manager of the server? Can't be baned? money VIP?

here is the evidence picture
bf3 2017-12-26 21-07-50-25.jpgbf3 2017-12-26 21-07-50-79.jpg
http://battlelog.battlefield.com/bf3...44/1054166302/

the same ID: Surveillance-NSA had been reported once, why can he just not be baned?
https://xtremenoobs.com/showthread.p...d-mortar-users

waiting for the admin answer.