ceiling glitch ID: Surveillance-NSA ,can't ban?manager VIP? evidence picture

ceiling glitch ID: Surveillance-NSA ,Is he the manager of the server? Can't be baned? money VIP?

here is the evidence picture
Attachment 131Attachment 132
http://battlelog.battlefield.com/bf3...44/1054166302/

the same ID: Surveillance-NSA had been reported once, why can he just not be baned?
https://xtremenoobs.com/showthread.p...d-mortar-users

waiting for the admin answer.

He got banned.

Thanks
Ruk

thank you admin.

there is another ceiling glitch, admin didn't answer.Here is the thread post
https://xtremenoobs.com/showthread.p...-4515csnkcsnjw